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WESTSIDE – INTERNATIONAL ORDERS: TERMS & CONDITIONS
This document is an electronic record as contemplated under section 2(t) of the Information Technology Act, 2000 and the rules thereunder:
International Terms & Conditions (“Terms”) govern all purchases made on www.westside.com (Website”) for delivery to the following countries: United Arab Emirates, Kingdom of Saudi Arabia, Qatar, Bahrain, and Oman (together, the “Covered Countries”).
This document establishes the general terms and conditions that govern the use of the Website and the products purchased on it and by placing an international order, you agree to be bound by these Terms.
1. DEFINITIONS
· “Company”, “we”, “us”, “our” – Trent Limited, incorporated under the Indian Companies Act, 2013, CIN L24240MH1952PLC008951, having its registered office at Bombay House, 24 Homi Mody Street, Fort, Mumbai 400001, India.
· “User(s)” – any person/persons and/or legal entity(ies) who visit(s), uses, deals with and/or transact at the Website in any way.
· “International Order” / “International Shipment”– an order shipped to any of the Covered Countries.
· “Business Day” – a day (other than Saturday, Sunday, or a public holiday at origin or destination) when banks are open for business.
· “Delivery Partner” – FedEx, or any replacement carrier notified by us.
· “Defective” – manufacturing fault or transit damage existing at delivery, as verified by us and/or the Delivery Partner.
2. ELIGIBILITY & ACCOUNTS
User should have completed 18 years of age and be competent to enter into a contract under Indian contract law. If User is under 18 years of age who is intending to avail the services of the Website, should do so through its legal guardian in accordance with applicable laws. If User is using the Website on behalf of any corporation, company, institution, association or other entity, the User should be authorized by such corporation, company, institution, association or other entity to use and access the Website. Trent reserves the right to refuse access to use the services offered at the Website to new User or to terminate access granted to existing User/ Users at any time without according any reasons for doing so.
3. USER ACCOUNT
User may be required to register and set up an account (“Account”) for using the Website by furnishing all relevant information relating to the User, as sought on the Website. User shall be solely responsible for the confidentiality of its User Id and Password. User shall be solely responsible for the accuracy and correctness of all such details/information given by User during registration. If Trent has a reason to doubt the correctness of any details/information furnished by User or in case any information furnished by User is found incorrect, false or misleading then the Company shall be entitled to cancel or suspend the registration of User permanently or for such period as Trent deems fit. The relevant information or personal details that User provides Trent shall be processed in accordance with the Data Protection Policies. When the User uses this Website, the User agrees to the processing of the information and details and the User states that all information and details provided are true and correspond to reality. The User can create one Account only and it is not permitted to transfer or interchange such Account to any other person.
4. USE OF OUR WEBSITE:
When the User uses this Website and places order through it, the User agrees to the following:
· To use this Website to make enquiries and legally valid orders only
· To refrain from making any false or fraudulent orders. In the event if an order of this type may reasonably be considered to have been placed, Trent shall be authorised to cancel it and inform the competent authorities.
· To provide Trent with the User’s email address, postal address and / or other contact details truthfully and exactly. The User also agrees that Trent may use this information to contact the User in the context of the User’s order if necessary (Refer the Privacy Policy).
· User consents to receive communications from us regarding latest offers, exclusive promos, product launches etc. and any other relevant information/ communications. However, the User may have an option to opt out to receive the said communication by writing to us at the email address mentioned herein. Kindly refer the privacy policy in this regard.
5. PRICING, PROMOTIONS & TAXES
· Prices displayed in INR on product labels or tags are not applicable to International Orders.
· The price shown at checkout in USD for the selected destination country is the final applicable price.
· Unless explicitly stated, domestic promotions, discount codes, gift cards, store credits, and Tata Neu Points do not apply to International Orders.
· No Indian GST/VAT is applicable to International Orders.
· Users’ banks may charge foreign transactions or currency conversion fees, which are outside our control and non-refundable.
6. ORDER PLACEMENT, ACCEPTANCE & CANCELLATIONS
· Placing an order constitutes an offer to purchase. Acceptance occurs only upon dispatch confirmation sent via email and/or SMS.
· We reserve the right to accept, partially accept, or cancel any order at our discretion.
· If an order is cancelled by us, the complete invoice value will be refunded.
· All International Orders are final and non-cancellable once placed.
7. MINIMUM ORDER VALUE & PAYMENT MODES
· Minimum order value for International Orders: USD 50.
· Credit cards only are accepted for International Orders.
· Cash on Delivery is not available.
8. SHIPPING, DELIVERY & TRACKING
· All International Orders are shipped via FedEx.
· Free international shipping is available to all covered countries currently.
· Estimated delivery timeline is 7–10 business days, subject to customs clearance and local conditions.
· Expedited or priority shipping options are not available.
· Orders can be tracked using the Order ID in the order section on the User profile,
· Title and risk of loss transfer to you upon delivery at the address provided in your order.
· All customs duties, import taxes, brokerage fees, and government charges in the destination country are solely the responsibility of the User. Orders are shipped on a DDU (Delivery Duty Unpaid) basis.
· The User acknowledges and agrees that the customs duty exemption ("de minimis") thresholds differ across GCC jurisdictions which are mentioned in the table below. Any international shipment whose value exceeds the applicable threshold may be subject to assessment of duties, taxes, penalties, inspection fees, and/or other official charges as imposed by the relevant customs authority.
|
Country |
Customs Duty Threshold |
|
Saudi Arabia (KSA) |
SAR 1000. |
|
United Arab Emirates (UAE) |
AED 300. |
|
Qatar |
QAR 1000. |
|
Bahrain |
BHD 300. |
|
Oman |
OMR 130. |
· These thresholds are subject to amendment at any time by the respective customs authorities, and the User bears sole responsibility for verifying the most current regulations prior to shipment.
· These charges are not collected by us and are non-refundable under all circumstances
· Users must provide all documents or information required by customs authorities for clearance.
· If the User refuses to pay applicable duties/taxes or fail to complete customs formalities, the shipment may be delayed, returned, or destroyed.
· We are not responsible for such outcomes, and no refunds will be issued for the product, shipping charges, duties, or fees.
· Any additional costs arising from refusal, delays, or incomplete or incorrect documentation shall be borne entirely by the User.
· User is responsible for providing a complete and accurate delivery address and ensuring availability to receive the shipment.
· If delivery fails due to incorrect address details, recipient unavailability, or three failed delivery attempts, the shipment may be returned or abandoned.
· In such cases, no refund will be issued, and any additional costs incurred shall be the User’s responsibility.
· International Orders are non-returnable and non-exchangeable. Reverse pickup is not available outside India.
· Refunds are permitted only for products that are defective at the time of delivery, subject to our verification.
· Refunds, if approved, will be limited to the invoice value.
· Customs duty, bank charges including but not limited to transaction fees and currency conversion charges are non-refundable and shall be borne solely by the User.
· User must contact International Customer Support at westside@trent-tata.com or +917304040086 within 48 hours of receipt of delivery and provide:
§ Order ID;
§ Clear photos/videos of the defect;
§ Packaging images;
· We reserve the right to assess whether the damage is manufacturing/transit related or if occurred post-purchase.
· The following are not considered defects:
§ Incorrect size selection;
§ Color variations due to screen/display differences;
§ Wear & tear or post-delivery damage.
· We may request additional evidence or return of the product. Approved refunds will be processed to the original payment method within 7 business days.
· Refund will be processed to the original credit card via Razorpay.
· If part of your order is not shipped, refund for those items will be processed automatically.
The User agrees to:
· Pay all customs duties, taxes, and government charges;
· Bear all bank fees and Foreign exchange mark-ups;
· Provide accurate order and delivery information;
· Comply with all import laws in the destination country.
Users may not use our products or website in violation of applicable sanctions, export-control laws, or restricted-party regulations. We may cancel any order that appears to violate such laws or our compliance policies.
We do not guarantee that the website or its content will always be error-free, accurate, or uninterrupted.
We may change or discontinue any products, features, or services without notice.
To the maximum extent permitted by law, all products and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
· Users’ personal data will be processed in accordance with our Privacy Policy.
· By placing an International Order, you consent to the transfer and processing of your personal data outside your country, as described in the Privacy Policy.
· For cookies and similar technologies, refer to our Cookie Policy.
· Unless otherwise indicated expressly in these Conditions, our liability regarding any product purchased or received or acquired on our website shall be limited strictly to the price of the said product.
· Due to the open nature of this website and the possibility of errors in storage and transmission of digital information, we do not warrant the accuracy and security of the information transmitted or obtained by means of this website, unless otherwise indicated expressly on this website.
· All product descriptions, information and materials shown on this website are provided "as is", with no express or implied warranties on the same, except those legally established. In this sense, if the Users are contracting as a consumer or user, we are obliged to deliver goods that are in conformity with the contract, being liable to the User for any lack of conformity which exists at the time of delivery. It is understood that the goods are in conformity with the contract if they: (i) comply with the description given by us and possess the qualities that we have presented on this website; (ii) are fit for the purposes for which goods of this kind are normally used; (iii) show the quality and performance which are normal in goods of the same type and which can reasonably be expected. To the extent permitted by law, we exclude all warranties, except those that may not be excluded legitimately.
· Trent Limited shall not be responsible for any direct, indirect, consequential, actual, monetary, incidental etc. or any other kind of damages or losses to the customer or user of the products purchased or acquired through this Website, except the refund of the amount of purchase price of the goods/ products purchased or acquired through this Website.
19. INTELLECTUAL PROPERTY:
The User recognises and agrees that all copyright, registered trademarks and other intellectual property rights on all materials or contents provided as part of the website belong to Trent at all times or to those who grant Trent the license for their use. The User may use said material only to the extent that Trent or the usage licensers authorise expressly. This does not prevent the User from using this website to the extent necessary to copy the information on the User’s order or contact details.
The User must not make undue use of this Website by intentionally introducing viruses, worms, logic bombs or any other software or technologically damaging or harmful material. The User shall not attempt to make unauthorised access to this Website, the server on which the site is hosted or any server, computer or database related to our Website. The User undertakes not to attack this website through any attack of denial of service or an attack of distributed denial of service. Failure to comply with this Clause shall be considered an infraction as defined under the applicable regulations. We will report any failure to comply with this regulation to the corresponding authorities, and we will co-operate with them to determine the identity of the attacker. Likewise, in the event of failure to comply with this Clause, authorisation to use this Website shall be suspended immediately. We shall not be held liable for any damage or harm resulting from a denial of service attack, virus or any other software or technologically damaging or harmful material that may affect the User’s computer, IT equipment, data or materials as a result of using this website or downloading content from the same or those to which this site redirects the User.
21. LINKS FROM OUR WEBSITE:
If our website contains links to other websites and third-party materials, said links are provided for information purposes only and we have no control whatever over the content of those websites or materials. Accordingly, we shall not accept any liability for any damage or harm deriving from their use.
Notwithstanding anything contained in these Conditions or elsewhere, Trent shall not be held responsible for performance of its obligations or for any loss, damage to User if such loss, damage is attributable to a Force Majeure Event. A "Force Majeure Event" means any event that is beyond Trent’s control and anticipation, including, without limitation, fire, flood, explosion, natural calamity, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, terrorist attacks, war, acts of government, lockdowns, pandemic, epidemic, legal or statutory orders, including, orders, notifications, circulars etc. issued by Government/ statutory authorities, court orders, inability to use public or private telecommunication systems, power failure, sabotage, computer hacking, unauthorised access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption or any event which affects the ability of Trent to fulfil its obligations under these Terms and Conditions. We are not liable for delays or non-performance caused by events beyond our control, including natural disasters, war, riots, sanctions, epidemics, customs holds, strikes, or system outages.
It shall be understood that our obligations deriving from contracts are suspended during the period in which Force Majeure remains in effect, and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. Notwithstanding anything contained herein, Trent Limited shall not be responsible or liable to the customer or user for non-delivery or non-refund or for any of its obligations during the Force Majeure Event. However, Trent would make all reasonable efforts and endeavor to fulfil its obligations or to find a solution that enables us to fulfil its obligations by virtue of the contract despite the situation of Force Majeure.
23. INDEMNITY:
The User agrees to indemnify and hold harmless, Trent including affiliates, associates and their respective owners, directors, officers, agents, shareholders and partners from and against all actions, proceedings, claims, losses, damages and costs (including attorney fees) and other expenses suffered or incurred due to or attributable to or arising out of (i) violation of any applicable law (ii) breach of any representations, warranties or covenants of the User (iii) breach of the policies, guidelines and conditions of Trent’s service or Additional terms or these Conditions or Data Protection Policies (including any modifications or additional notifications or instructions); (iv) infringement of any third party rights. This Clause survives the conclusion or cancellation of transaction on the Website or the removal or termination of these Conditions.
24. TERMINATION:
Trent reserves the right to terminate the services provided to any User without prior notice in the event of any default committed by User including but not limited to the breach of any applicable law, policies, guidelines and conditions of Trent’s service or additional terms or these Conditions or the Data Protection Policy (including any modifications thereto or additional notifications or instructions). On such termination, the User’s information and other details shall be blacklisted by the Website and shall be taken into consideration whenever necessary. Trent will terminate the services provided to any User if it is required under any applicable law. Without prejudice, Trent reserves its right to terminate the services if such provision of services to the users is not economically viable for Trent. Users may choose to discontinue availing services and facilities provided through the Website by closing the User Account with the Website.
On termination of the User Account, the User is not eligible to purchase products through the Website. Once the User’s Account is terminated for any reason whatsoever, the contents, reviews, comments or other material posted on the Website by the User shall be removed by Trent. Post conclusion or cancellation of a transaction or termination of the services provided to the User through the Website, the User’s personal information would reside in the Website’s database for a certain period of time. It is also clarified that certain terms and conditions of the policies, guidelines and conditions of Trent’s service or additional terms or these Conditions and the Privacy Policy continue to be binding on the User and if any User by default or otherwise is found using or dealing with the Website post termination of the service provided through the Website, Trent shall have the right to take appropriate actions against the User. The User shall also be liable to compensate Trent for any unauthorized use of the Website.
25. MISCELLANEOUS:
LOCATION BASED SERVICES:
Basis the permission granted by the User in respect of tracking the location, our website may use the information from Global Positioning System (GPS) networks, cellular, Wi-Fi or Bluetooth to determine the User’s approximate location to provide the User, location-based Services.
WAIVING RIGHTS:
The lack of requirement on our part for strict compliance on User’s part with any of the obligations assumed by User by virtue of a contract or of these Conditions or a lack of exercising on our part of the rights or actions that correspond to us by virtue of this contract or of the Conditions shall not constitute the waiving or limitation of said rights or actions, nor exonerate the User from fulfilling said obligations. The waiving on our part of a specific right or action shall not constitute the waiving of other rights or actions derived from the contract or from the Conditions. The waiving on our part of any of these Conditions or of the rights or actions derived from the contract shall not take effect unless expressly stipulated that it is a waiving of rights and is formalised and notified to the User. Any delay or waiver of right or remedy by Trent under these Terms and Conditions shall not constitute a waiver of any other or further rights and remedies and shall not prevent Trent in exercising those rights and remedies subsequently. Any waiver of rights or remedies by Trent shall be in writing.
ENTIRE CONTRACT:
These Conditions and any document referenced in the same constitute the Entire Contract between the Parties as regards the purpose of the same, replacing any previous pact, agreement or promise made between the Parties verbally or in writing. The Parties acknowledge that we have agreed to enter into the Contract without depending on any declaration or promise made by the other Party or that could have been inferred from any statement or document in the negotiations entered into by the two Parties prior to said Contract, except those expressly mentioned in these Conditions. Neither Party shall take any action regarding any untrue statement made by the other Party, verbally or in writing, prior to the date of the Contract (unless said untrue statement was made fraudulently). The only action that may be taken by the other Party shall be due to breach of contract in accordance with the provisions of these Conditions.
SEVERABILITY:
Each of the provisions in these Conditions are severable and distinct from the others and if at any time one or more such provisions is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of these Conditions shall not in any way be affected or impaired thereby.
PARTIAL INVALIDITY:
If any provision of these Conditions is held to be illegal, invalid, or unenforceable under any present or future applicable Indian law, (i) such provision will be fully severable; (ii) these Conditions will be construed and enforced as if such illegal, invalid, or unenforceable provision had never comprised a part hereof; (iii) the remaining provisions of these Conditions will remain in full force and effect and will not be affected by the illegal, invalid, or unenforceable provision or by its severance here from.
ASSIGNMENT:
The User shall not assign its rights or obligations under these Terms and the Privacy Policy to a third party. Trent, in its discretion, has the right to assign and transfer any or all of its rights, benefits and obligations under these Terms and Conditions or a transaction transacted through the Website, to any person.
Trent including affiliates, associates and their respective owners, directors, officers, agents, shareholders and partners shall have no liability for the non-receipt of the Website’s service messages and notices.
GOVERNING LAW AND JURISDICTION:
The Terms and Conditions, usage of the Website and Privacy Policy of this agreement shall be governed by Indian law and the courts in Mumbai shall only have exclusive jurisdiction in the event of any disputes.
GRIEVANCE, COMMENTS, FEEDBACK AND SUGGESTIONS:
For any grievances/comments/feedback/suggestions/queries, the User may write to us. The coordinates are mentioned below:
Name: Ms. Shobha Kudav
Email Address: westside@trent-tata.com
Contact No.: +917304040086